Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If you change your mind or your item is not quite right, please review our returns policy below.

Return Eligibility

  • Returns are accepted within 30 days of delivery for unused, unopened items in their original packaging.
  • Custom or personalised products (e.g. fingerprint jewellery) are non-returnable, unless faulty or damaged.

Item Condition

  • All returned items must be in new, resalable condition.
  • Jewellery must be unworn, undamaged, and free from scratches.
  • Urns must be unused and unaltered.

How to Return an Item

  1. Contact our customer service team at shop@fordmears.uk to initiate a return.
  2. Securely repackage your item to avoid damage during transit.
  3. Ship your return to the following address:
    Ford Mears & Partners
    113 Reading Road
    Yateley, Hampshire
    GU46 7LR
    United Kingdom

Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or damaged.
  • We recommend using a tracked shipping service for all returns.

Refunds

  • Refunds will be processed to the original payment method within 5–10 business days of receiving your returned item.
  • Original shipping charges are non-refundable, unless the item was defective.

Exchanges

  • We offer exchanges for products of equal or lesser value.
  • If exchanging for a higher-value item, the difference will be charged.

Damaged or Defective Items

  • Any issues must be reported within 24 hours of delivery.
  • Please provide clear photographic evidence of the damage.
  • Once confirmed, we will issue a replacement or a full refund.

Exceptions

  • Clearance items are final sale and cannot be returned unless defective.
  • Personalised products, including fingerprint jewellery, are non-refundable unless faulty.

Gift Returns

  • If you received an item as a gift, you may return it for an exchange or store credit.

Need Help?

If you have any questions or would like assistance with a return, please contact our friendly customer service team at shop@fordmears.uk.

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Sizing Chart 2

Find your correct size in the chart below.

Scroll horizontally to see more sizes.

Measurement
Chest (inches)
Waist (inches)
Hip (inches)
S M L XL
34-36 38-40 42-44 46-48
28-30 32-34 36-38 40-42
35-37 38-40 41-43 44-46

Fit tips

Tall top sizes (6’0″–6’5″ (183–196cm approx.)): 1.75″ (4.5cm approx.) longer in length than regular tops. Sleeve length is adjusted proportionately depending on silhouette.

Tall bottoms sizes (6’0″–6’5″ (183–196cm approx.)): Inseam is 2″ (5cm approx.) longer in length and ½” (1.5cm approx.) longer in rise than our regular fit.

If you’re on the borderline between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

If your body measurements for hips and chest/bust correspond to two different suggested sizes, order the one indicated by your hip measurement when ordering bottoms and chest measurement when ordering tops.

How to measure

  • CHEST/BUST: Measure around the fullest part of your chest/bust, keeping the tape measure horizontal.
  • WAIST: Measure around the narrowest part (typically where your body bends side to side), keeping the tape measure horizontal.
  • HIPS: Measure around the fullest part of your hips, keeping the tape measure horizontal.

Size Guide for Urns

Find your correct size in the chart below. (To guarantee a full adult ashes fit we would recommend 3.0L capacity or more)

Cremated Remains Volume Guide

Scroll horizontally to see more info.

 
Keepsake Urn
Small Urn
Medium Urn
Large Urn
Double Urn
Body Weight Capacity Type
1-8kg 0.15 – 0.80L Token amount
9-14kg 0.80 – 1.3L Part ashes / full small cat
15-45kg 1.30 – 2.5L Majority of ashes / full medium dog ashes
45-110kg 2.8 – 3.50L Full adult ashes
110 + kg 5.00 – above L Two adult ashes

What size Urn do I need?
Understanding how much cremated remains (ashes) are left after a cremation can allow you to know what size urn is required. Understanding
all the options for your consideration is very important. For some families keeping all the cremated remains together is very important,
however for others, having multiple items and locations for their loved ones offers lots of comfort.
Cremated remains can be held in an urn, which can be for part or all of the cremated remains in an array of different sized urns. These can
be housed indoors and with some urns outside. They can be buried and/or scattered in a selection of different biodegradable urns and/or
scatter tubes. Some family members like to hold a small token amount of ashes close to them. This can be in either/both keepsake and small
urns and also jewellery, with a vast range of rings, pendants, beads and bracelets available. Our recommendation is to discuss all the options
with the whole family to make an informed decision.


General info
It is important to note that when choosing a cremation urn, you should concentrate on the volume of the remaining ashes rather than their
weight. You can measure volume in litres.
To learn more about the ashes capacity of a specific Urn, we provide specifications on every product in the product detail. The information
below is to guide you through this process.
Below you will find Ashes Volume Tables for the body weight prior to the cremation and a guide on which size urn will have sufficient capacity.