Delivery & Collection

Delivery Options

We offer a range of delivery options to suit your needs, whether you require a swift turnaround or prefer to collect in person from one of our branches. All orders are handled with the utmost care and discretion.

At the time of checkout, you will be presented with the available delivery methods for your order based on your location and the items selected.

Timescales & Costs

Delivery timescales vary by product - some items are in stock and ready to ship, while others are handmade to order and may take a little longer. The estimated delivery time is clearly shown on each product page so you know what to expect before you order.

Orders placed before 1:00 pm on a working day are processed the same day. Orders placed after this time, or on weekends and bank holidays, will be processed on the next available working day.

Click & Collect

You are welcome to collect your order from any of our branches at no charge. Simply select Click & Collect at checkout and choose your preferred branch. You will receive an email notification once your order is ready.

Collection is available during normal branch opening hours. Please refer to our Our Branches page for location details and opening times.

Fragile & Personalised Items

Urns and other delicate products are packaged with additional protective materials to ensure they arrive in perfect condition. All fragile items are double-boxed as standard.

Personalised or engraved items require additional production time before despatch. The estimated timeframe will be clearly stated on the product page and confirmed in your order email. Please note that personalised items cannot be returned unless they arrive damaged or faulty.

Order Tracking

Once your order has been despatched, you will receive a confirmation email containing your tracking reference and a link to follow your parcel's progress. You can also view the status of any order by logging into My Account.

If you have not received a despatch confirmation within the expected processing timeframe, please check your spam or junk folder before contacting us.

Delivery Issues

In the unlikely event that your order arrives damaged, is delayed beyond the quoted timeframe, or does not arrive at all, please contact us as soon as possible. We will always do our utmost to resolve the matter promptly and with sensitivity.

• Damaged items must be reported within 24 hours of receipt, with supporting photographs.
• Lost parcels will be investigated with the carrier - this process typically takes 5-7 working days.
• We are unable to accept liability for delays caused by incorrect addresses supplied at checkout.
• Deliveries to remote areas of the UK may be subject to extended timescales.